IMPORTANT INFO ABOUT CURIOCITY ONLINE RESERVATIONS
Please read the following guidelines carefully to ensure your family’s full enjoyment of our facility before booking your visit.
Due to COVID-19, We are taking online reservations for limited number of children at a time (only 1 adult supervisor per child maximum) to play within our play area. We have ten time slots every day you can choose from. You must pay online and receive an email confirmation in order to be admitted. For private sessions please contact us to arrange the booking. We encourage you to leave infants below 1 year at home if at all possible or they will be charged the full general admission fee. If you do not have reservations and we have availability you can arrange the reservation at our welcome desk before the session starts.
WE REQUIRE FULL PAYMENT BEFORE ARRIVAL. NOTE: WE RESERVE THE RIGHT TO CLOSE THE PLAYGROUND IN THE EVENT A SPECIFIC SESSION HAS NO CONFIRMED BOOKINGS.
To ensure a controlled, clean environment, you must leave the facility promptly after your allotted time. We allow families to use our party room for 15 minutes (with strict social distancing guidelines in place) for waiting for the next session to start if you have reserved two or more following time slots. Note that during the 15 minutes break you will need to stay in the designated areas to allow our employees to clean and sanitize the equipment for the next group of customers.
After making a reservation for a specific session, families are welcome to stay for the selected session ONLY. Please provide prove of payment at the gate of play area to confirm your time slot and number of children booked. NOTE that if you are late for your session the time that you have missed will not be recap in the following session.
The charge cannot be refunded or credited in any way whatsoever, even if you miss your allotted time. However, you may give that time to someone else if you are unable to attend by informing us or providing the confirmation email to your substitute visitors.
We encourage you to limit how many adults come to CurioCITY in order to keep our numbers as low as possible. For example, if you have 3 kids, please bring only 1 adult for the 3 kids.
All adults MUST wear face masks to be admitted inside play area. Adults and children MUST wear socks in the play area.
Read and confirm waiver online before coming to our facility as they explain the risks of playing at CurioCITY.